Shop Policies: Shipping, Returns & FAQ's
Order before 3pm for same day dispatch, by Royal Mail.
I use a standard shipping service where the order value is less than £25.
UK ~ 1st Class Large Letter or Small Parcel. OR Upgrade to recorded Delivery : Est. delivery in 1-2 days.
EU ~ International Standard or Tracked Small Parcels : Est. delivery in 3-5 days.
USA ~ International Small Parcels and tracked : Est. delivery 5-7 days.
ROW ~ International Small Parcels or tracked : Est. delivery in 7-10 days.
Please allow for busy periods. The estimated delivery times are as published on royalmail.com and are not guaranteed.
If your shipping is overcharged, I will refund the difference less packaging costs.
If your purchase fails to delight or is unsuitable in any way, I offer a no quibble returns or exchange policy.
Please repackage with care, ship to the address on your delivery note and do get proof of postage before returning within 30 days and in saleable condition. Your refund/exchange will be processed the day I receive your order back.
An email (or note in your parcel) reason is helpful but not essential.
Exchange: You will not be charged addition P&P for an exchange to be shipped out.
Conditions: Customers are responsible for returning shipping costs with one exception; Faulty items.
Your order is packaged with shipping in mind as I sell exclusively online, but if your order is damaged during transit, please email Lisa at and I will assist you.
Customers are responsible for any customs duties or taxes levied by their countries; customs forms are filled in accurately and will be marked 'stationary' or 'costume jewellery'. This also applies to wholesale orders.
How long do custom orders take?
I aim to dispatch custom made jewellery items within 7 workings days. If I need to order supplies to construct your order I will keep you well informed of its progress. Please allow for busy periods when ordering.
Custom made greetings cards are dispatched within 2 working days of the order.
Most jewellery items can be cleaned with a soft cloth; Tibetan Silver does tarnish over time but it can be cleaned with toothpaste and an old toothbrush. If your item contains pearls, porous stones (Howlite, Turquoise etc), polymer clay or beadwoven portions, please do not dip in jewellery cleaner. Sterling silver with glass or crystal can be dipped.
Any questions? Email me, Lisa at or fill out the contact form and I'll be right back to you. This is my full time job, but please allow for time zones.